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Last change: Thu, 19 Apr 2007 16:38:24 +0200
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Trouble Ticket System
A few years ago, I had to work in a helpdesk of a middle sized company in Switzerland.
When I started my work there, all supporter taked their tasks directly from the people they
had to support and wrote the task (sometimes) on a piece of paper.
Of course a lot of the tasks we do not solve, because we have forget them..
So I decided to make a small TTS.
Trouble Ticket System is a simple system that helps people help their clients with solving problems. You can specify problem categories, discuss the problems, and report your solutions for similar problems in the future. Clients are able to get a ticket and watch the activity of their case. It is ideal for people who want a small and lightweight system without other groupware.
Feel free to send me an email related to bugs and feature requests.
Changelog can be found at freshmeat.net
Latest Release
tts-1.1.1.tar.gz........MD5SUM: 785385122d069f6c7930116581877cdb
Old Releases
tts-1.1.0.tar.gz........MD5SUM: 5309b8d76f327d3ef8a633da1f805159
tts-1.0.6.tar.gz........MD5SUM: 05749892212e6a104a01f954909e330e
tts-1.0.5.tar.gz........MD5SUM: 795966f0202ebbdee99630a39f33acbd
tts-1.0.4.tar.gz........MD5SUM: afac0324c665c3c6af766abc1966e701
tts-1.0.3.tar.gz........MD5SUM: 4dd3f57350fd1b81ef077a5c8f563e4c
CVS (CVSweb)
$ cvs -d :pserver:anonymous@obiwan.pburkhalter.net:/cvsroot/tts login
$ cvs -d :pserver:anonymous@obiwan.pburkhalter.net:/cvsroot/tts co tts
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You can play with the demo
TTS Online Demo
username: admin
password: admin
(mail-sending disabled in demo)
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| Denny on 25 August 2005 23:47:14 | | feature info | I just looked at the demo and it has everything that I need except one thing. In the real world the initial telephone call may establish a priority that later analysis may dictate it be changed. I don't see a way of changing the priority. Did I miss it? Is it not in? Is there any plan for this as a feature?
Denny |
| Buck on 26 August 2005 0:37:01 | | hm.. | I know what you mean. It should be easy to implement that. Sadly I have no time to work on it until the end of september.
But hey, this is an open-source project, you are welcome to implement this feature :-) |
| Jaume Sabater on 4 November 2005 17:02:32 | | Ticket listing and ticket search | I like your trouble ticket system. It's the kind of simple solution I am looking for our small company, but I am missing one feature: all the tickets are set private, so you need a password to access it and see how it's going. But at the same time anyone can post a ticket on behalf of someone else.
So, I think it would be better for the public to have a listing of the tickets where they can see all the tickets and their status (thus, the password would only be necessary to modify the ticket, or it could even be removed).
Anyway, congratulations and keep up the good work! |
| Buck on 5 November 2005 16:38:35 | | Agree | Hi Jaume Sabater,
I don't like the usermanagement too.
It would be much better, if each user has his own account with a account-specific password. The reason why each ticket has a password, is a customer/historic issue.
When I have time, I will change that.
regards,
Patrik
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| Kevin Moran on 15 November 2005 18:04:19 | | Accounts | Looking forward to the introduction of account - i think that would be the deciding factor in our company using this. The sooner the better.
Keep it up
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| leo on 24 December 2005 12:39:27 | | username/password | any update on a status?
I need urgently a registration and logon accordingly.............I could use my current system (Joomla) and if you would be able to pull data from my MySQL-usertable (username is suffiecient) and place it in the current "client" field would be perfect. Client logs-on in Joomal (joomla.org) gets a button to TTS and files the ticket...Answer based on username........(gets the email from db-usertabel) you understand...This is not a full bridge but something in between...Any change ou might be able to pullsomething off like this?
Thanks a lot!
(dreaming of a TTS-component of Joomla....Merry Christmas)
:)
Leo |
| Buck 24 December 2005 14:11:14 | | Holidays | Hi,
I think it would be cool, when it is possible to choose the user-table in the frontend. So it should be possible to use an existing user database. The problem here is, that I need additional information about the user. For example whether the user is an supporter or a client. But this is the same kind of problem like the possibility to chose the database system by the user (mysql, postgresql).
Maybe I make a complete redesign to TTS 2 in the next days, because I have a week holidays now :-)
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| Kabouns on 3 March 2006 9:14:45 | | Install on Windows | hi,
How to install Trouble Ticket on Windows? (Symbolic links)
Thanks |
| Buck 3 March 2006 15:09:36 | | Windows? | What's this? ;-)
I don't know... htaccess should be replaced with a new user management :-/ |
| Sean on 8 July 2006 0:30:15 | | Great Work! | Patrik, I just wanted you to know how much I appreciate you releasing this. It was precisely the tool we needed. I made a few modifications, for instance using PEAR's Mail::factory instead of the default PHP mail() so that I could specify an authentication for my smtp server. Also put in email notification when a comment was added and a way to reopen closed tickets. I'll admit I struggled just a bit with the Swiss spellings and comments, but now that I've got it down, it's a breeze to work with.
I'm working on stripping out the passwords and moving to a permanent client/password pair so that one client always has the same password and can access all and only thier tickets at once.
Thanks for all the work!
-Sean |
| Paulie on 23 July 2006 23:23:38 | | comment | Would you be interested in doing some paid modifications?
There are a couple of small things I would like changed and wonder if there is any interest? |
| Dan on 3 August 2006 23:47:11 | | TTS not posting new tickets | Hello,
I installed TTS and it works great! but after the 5th ticket, it will not accept new tickets anymore.
Any ideas?
Thank you in advanced!
Dan |
| Dan on 4 August 2006 0:01:11 | | Found answer to above issue | | TTS does not like special caracters such as "", will it be possible to post configuration samples with special caracters any time soon? |
| hahahaxp on 14 October 2006 19:53:15 | | help with default password | Hi,
I have installed yours TTS. But I had 2 problems:
1. I cannot create a table ticket with this ==>
FOREIGN KEY(tKNick) REFERENCES Mitarbeiter(mNick),
FOREIGN KEY(tHNick) REFERENCES Mitarbeiter(mNick),
FOREIGN KEY(tKommentar) REFERENCES Kommentar(kID),
FOREIGN KEY(tProbKat) REFERENCES Probmelmkat(pNr)
2. I cannot login using the default user admin/admin . Can u send me a new htpass file.
Thanks a lot
Above all, I 've tested your demo. That is exactly what I need now. Thx |
| Simon 20 February 2007 16:53:14 | | IT person | Found answer to above issue
TTS does not like special caracters such as "", will it be possible to post configuration samples with special caracters any time soon?
We had the same problem
"program" does not work program works |
| taner on 13 March 2007 23:05:33 | | comment | I like this software but could not install. Do you have any installation manual?
Thanks a lot. |
| cocotu on 23 March 2007 18:49:42 | | comment | | having the same issue, can not install it! I'm using Linux (Ubuntu) |
| Buck 23 March 2007 19:13:38 | | INSTALL | | There's a file named INSTALL in the tar.gz, do you missing that? |
| bambino on 14 May 2008 11:19:10 | | Problems mail tts | Hello,
I have a problem with tts;
I'm the administrator, so when a client create a ticket i don't receive a ticket to inform me for this.
i need help |
| Buck 14 May 2008 15:25:26 | | Problems mail tts | Is it possible to send an email via `echo "hello" | mail -s "test mail" you@domain' from your server to your email address? If yes, check `php/admin/functions/mail.php'. If no, check your local mail transfer agent. Did you check the spam folder of your email account? It is a common problem that the reverse dns entry for the server is not correct and the receiver rejects the email.
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| Vittorio on 21 July 2008 1:29:07 | | How can translate? | Hi,
I'm searching for a ticket system and find your software helpfull....
But a question, how can i traslate it?
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| nishant on 19 November 2008 9:49:56 | | installation | how to install this tts on the jommla.
how can we configure it with joomla?
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